Helping make
bigger things
happen
Blogging business customer gets
excited about Print & Copy service
Anton Guinea is a regular
business customer at Officeworks
Gladstone (Qld). In February, he
urgently needed banners printed
for his business, The Guinea Group
and was extremely impressed with
the Print & Copy team for their
professionalism and service.
The Gladstone Print & Copy
team initially advised Anton the
job would take 48-hours. While
Anton was disappointed with the
timeframe, he agreed to proceed.
‘They truly under-
promised and totally
over delivered.’
The next day, Anton received a
call advising him that his prints
were ready for collection.
‘[I] loved dealing with this business,
they went above and beyond.
Keep up the good work team,’
said Anton.
He was so impressed with
his banners that he rang the
Gladstone store back an ordered
a third. Within three hours, he
received another call advising him
that the banner was ready to go.
‘They truly under-promised and
totally over delivered,’ said Anton.
The Gladstone team went above
and beyond for Anton and
helped make bigger things
happen for him and his business.
He was so pleased, he even
blogged about the experience
on his business page.
Check out Anton’s blog post
about the experience:
(https://www.theguineagroup.
com.au/general/why-office-works-
is-our-supplier-of-the-month/)
Exchanging a faulty product makes a
big difference for customer
34
Officeworks Parafield (SA) went
above and beyond in February for
a customer who came in store to
return a product but didn’t have
their receipt. The customer’s son
had just started his first year of
TAFE and required certain folios
to carry his work. Unfortunately,
the handles came loose, and the
stitching let go. be able to return or exchange the
product without her receipt. Piper
Smith (Team Member) came to
the customer’s aid and explained
that she would be able to find the
receipt on the register. ‘All we need
is what day you purchased it, the
approximate time and the rough
overall purchase cost,’ said Piper.
Returning to the Parafield store, the
customer knew that she may not Within no time, she had located
it and was able to assist the
customer. She even located the
replacement product, brand new
still in plastic off the top shelf.
The customer was extremely
impressed and appreciative that
she was able to exchange the
faulty folio for a new one.
Well done Piper, acts like these
help make bigger things happen
for customers and their
education needs.