The revisions were made to suit the cur-
rent expectations of the customer and manage-
ment in order to provide right products and ser-
vices. Concepts which are known globally and
taught by quality guru’s found conceived and
built in the standard.
Seven quality principles – customer focus, lead-
ership, Engagement of people, process approach,
improvement, evidence based decision making,
relationship management – found covered and
the same is applicable to not only organization
and also to each and every individual working in
the organization in their professional and per-
sonnel life.
Plan- Do- Check-Act –another
concept PDCA Cycle also
found captured in the
quality management
system.
15