IT Technology Support- Certificate- Northeast Wisconsin Technical College
Course Descriptions
Hardware 1 10154150 Learners will be introduced to installing, troubleshooting, and configuring: computing basics, PC Technician Responsibilities, hardware components, operating systems Basics, storage media, system implementation, and system management tools. Course Typically Offered: Summer Fall Spring
Network Essentials 10150177 This course will provide the learner the opportunity to develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, including troubleshooting, network connectivity, standard system maintenance procedures, and command line introduction. Course Typically Offered: Summer Fall Spring
Help Desk / User Sup 10154190 Describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals. Course Typically Offered: Fall Spring
Operating Systems & Data Com 10154153 Core OS operation, configuration of desktop / network OS, manage software, system security / audit policy, data communications, network topologies, virtual desktop management and advanced scripting.( Prerequisites: 10-150-177, Network Essentials; 10-154-150, Hardware 1) Course Typically Offered: Fall Spring
Hardware 2 10154151 Learners will continue to enhance their skills through installing, troubleshooting, and configuring: hardware, software, system management tools, file management and permissions setup, configuring peripheral devices, overview networking fundamentals, mobile and smart devices, printing and printer setup, security and best practices.( Prerequisite: 10-154-150, Hardware 1) Course Typically Offered: Fall Spring
MS Word Intro 10103121 Course Typically Offered: Summer Fall Spring
MS Excel Intro 10103131 Creating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing / exporting data, introduction to PivotTables and PivotCharts. Course Typically Offered: Summer Fall Spring
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