Academic year: 2024-2025
Healthcare Customer Service Representative- Certificate
Program Code: 615091
Learn to provide excellent customer service in a health care setting. You ' ll be instructed on how to not only meet but to exceed customer needs. All courses in this certificate may be applied toward the Medical Assistant technical diploma program.
Delivery
Day Evening Full-time Online Part-time
Curriculum
Students following the study plan below will complete the Healthcare Customer Service Representative Pathway Certificate in the number of semesters shown.
10501101- Medical Terminology 3 10501104- Contemporary Healthcare Pract 2 10501107- Digital Literacy Healthcare 2
Total Credits 7
Curriculum Note: All 10-501-XXX courses must be passed with a C.
Explore Locations
This program is offered at:
Green Bay Marinette
Program Costs & Financial Aid
Tuition: $ 1,104, Books: $ 151, Supplies: $ 0 Total Approximate Costs $ 1,255 See costs of tuition, books, and supplies.
Contact an NWTC admissions advisor to find the best way to pay for this program.
Estimates based on in-state residency. Please visit the following URL to learn more about tutition and fees for this program. https:// www. nwtc. edu / admissions-and-aid / paying-for-college / tuition-and-fees? ProgramCode = 615091
Healthcare Customer Service Representative- Certificate- Northeast Wisconsin Technical College
Course Descriptions
Medical Terminology 10501101 Focuses on the component parts of medical terms: prefixes, suffixes, and root words. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology. Course Typically Offered: Summer Fall Spring
Contemporary Healthcare Pract 10501104 Prepares learners to work in the healthcare environment as part of a healthcare team. Learners will investigate the healthcare community, patient privacy standards, and the professional behavior that is expected in today ' s medical community. Learner will examine various aspects of verbal and written communication skills, customer service principles, and problem solving techniques necessary to be a vital member of the healthcare workforce. Course Typically Offered: Summer Fall Spring
Digital Literacy Healthcare 10501107 The course will explore the use of the electronic health record, the role of social media in health care communication, the uses of wearable technologies that monitor activity and heart rate, the use of data to manage population health and the impact of new developments on the healthcare workforce. Course Typically Offered: Summer Fall Spring
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