NWTC College Program Guide 2022-2023 | Page 368

Printed : 12 / 14 / 2021 Academic Year 2022-2023
Program Code 9010412
The Professional Sales Certi�cate provides students with the consultative selling skills needed to be a successful , professional sales person . Learners who complete this certi�cate will be able to sell products in both the consumer and business markets as well as gain insight into the responsibilities of sales managers . All credits from this certi�cate may be applied toward the Marketing-Professional Sales Emphasis associate degree or the Professional Sales technical diploma .
10-104-101 Selling Principles 10-104-191 Customer Service 10-104-152 Prof Sales : Overview & Prep 10-104-160 Prof Sales : Present Solutions 10-104-166 Prof Sales : Negotiate & Close 10-104-169 Prof Sales : Long Term Partner
3 3 3 3 2 1
Total Credits 15.00
This program is offered at : Green Bay
10-104-101 SELLING PRINCIPLES ... selling as a career ; success factors in selling ; personality development ; product knowledge ; and the sales process involving preparation , approach , presentation-demonstration , handling objections , and closing the sale successfully . Course Typically Offered : Fall / Spring
10-104-191 CUSTOMER SERVICE ... examine customer service culture , develop communication and listening skills , explore diversity in the workplace , develop skills for handling challenging customers , and explore the impact of technology on customer service and engagement . Course Typically Offered : Summer / Fall / Spring
10-104-152 PROFESSIONAL SALES : OVERVIEW & PREP ... develop an understanding of the role consultative selling plays in a market based economy , and how to create a strong foundation to begin the selling process . Course Typically Offered : Spring
10-104-160 PROFESSIONAL SALES : PRESENTATION SOLUTIONS ... develop a system to accurately determine a customers needs , and how to create a dynamic and customized sales presentation that clearly articulates creative solutions for the customer . Course Typically Offered : Spring
10-104-166 PROFESSIONAL SALES : NEGOTIATION & CLOSING TECHNIQUES ... identify then navigate through customer resistance , and to utilize effective closing strategies that ensure customer satisfaction and promote goodwill . Course Typically Offered : Spring
10-104-169 PROFESSIONAL SALES : BUILDING LONG-TERM PARTNERSHIPS ... utilize post-sale service efforts and communication skills to build long-lasting customer relationships . Course Typically Offered : Spring
360