Concerns
We will always strive to do the very best for the children in our Nursery, and will endeavour to keep
you alerted to any concerns that we may have.
We’d like you to do the same.
If there is something that concerns you, however small it may seem, please talk to us about it.
Nothing is too much trouble, as we want all our children and parents to feel relaxed and comfortable
with the way in which we operate.
Speak to your Keyworker in the first instance. You can also discuss issues with Mrs Ferguson, who will
refer to the DHT if it is appropriate to do so.
Care Inspectorate
The nursery had the Care Inspectorate in November 2016.
A full copy of the report is available in school or on the Care Inspectorate website at
www.careinspectorate.com
Concerns/Complaints Procedure
If you have concerns or complaints regarding the service you are receiving, these can be addressed by
contacting a member of staff in the first instance or the DHT.
If you are dissatisfied with that response you should contact either
Customer Service Centre,
Perth & Kinross Council,
Pullar House,
35 Kinnoull Street,
Perth,
PH1 5GD
Tel: 01783 475583
Or
The Care Inspectorate
Headquarters, Compass House
11 Riverside Drive
DUNDEE
DD1 4NY Tel: 01382 207100
Nurseries are registered under Care Inspectorate Quality Standards
Care Inspectorate Officer for TCSOA Nursery – Vicky Lamb
A copy of the school’s Concerns and Complaints Procedures is in the policy and procedure folder
located in the parent/ staff base. The complaints Policy and Procedures for Education & Cultural
Services is available in booklet form on request or can be downloaded from the web at
http://www.pkc.gov.uk/article/5731/Complaints
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