To ensure these technological enhancements were implemented with fidelity , the DCS Office of Strategic Planning and Research conducted its first Supervisee Pulse Survey to gauge how supervisees were perceiving the use of video interactions as a means to communicate with community supervision officers . The study found that 83 % of respondents agreed or strongly agreed that they are able to have a meaningful interaction with their officer during a video call and that the average time CSOs spend with supervisees during video interactions ( 23 minutes ) is almost four times more than during home visits ( 6.5minutes ). Excerpts from the survey are below . For a full overview of the Supervisee Pulse Survey , please visit the following link at

( https :// dcs . georgia . gov / strategic-planning-research ).

60 %

40 %

20 %

Of respondents agreed or strongly agreed

Georgia DCS — A Not so New Normal 2021