Norwex AUS NZ LifeStyle Magazine June LifeStyle Magazine | Page 6

HINTS AND TIPS FOR THE
new
NORWEX CONSULTANT OFFICE .
Support Tickets
Explained
One of the great features of our new system is the introduction of a new Consultant Care Support Ticketing System to replace emailing.
Thank you for the fantastic response received from you all! 
For those who are still to try out it out, here are 5 great benefits to using Support Tickets
1. One ticket for each enquiry - easier and more efficient for you to track how your enquiry is going
2. Your query is logged into our system
3. When calling our Team, we can view your history to provide you with better service
4. Notification of updates will show on your Dashboard plus an email will be sent to advise you
5. Support Tickets receive a higher priority than emails
FAQ about Support Tickets
How do I open a New Support Ticket?
1. On your NCO dashboard, click on
 which is located on the top right hand side of your screen.
2. Click on
to create a new ticket – Refer to Support Ticket Categories below for required subject titles.
3. Select a subject for your ticket.
4. Type in your question.
* Please remember to include all relevant information including order numbers, names and full explanation of circumstances.
5. Click on Submit.
Support Tickets Categories
INCENTIVES Host, Customer
and Consultant incentives,
Consultant Rewards, FreshSTART
Rewards Program
|
SHIPPING & TRACKING Where is
my order?
|
PLACING ORDERS All queries
with submitting orders e.g
payments, shipping options
|
RETURNS, WARRANTIES &
MISSING ITEMS Replacements,
|
6
IT NEWS . nco update
Refunds, Exchanges and Missing
or Damaged items upon delivery
PRODUCT ENQUIRIES All
Product questions (although
NoRA is a great place to start
prior to raising a Support Ticket)
|
updated by Consultant)
COMPLIANCE Artwork Approval, | SPECIAL SHEETS Standing order
Social Media Policy
for Special Sheets
|
TECH SUPPORT Any errors
encountered while on the NCO
|
OFFICE SUITE Subscription,
Ripple Effect and personal
website questions |
|
CONSULTANT MAINTENANCE
Password reset, Personal
information (not able to be |
|
LEADERS Leader specific
questions – Leadership Bonuses,
Career Titles
| |
ACCOUNTING Account Balance,
Leadership Bonus, Refunds
an Open Party order
MOVE ORDER Attaching a Web
Sale or Customer Direct Sale to
CONFERENCE National and
Leadership Conference