Business Updates
Stay up-to-date with our latest news releases every week . These are available to read on your nco dashboard page .
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COMPLIANCE
New 2018 catalogues
New catalogues for 2018 will be available to view online and purchase from mid-December , and will be effective from midday January 1st , 2018 . Inside you will find fantastic new products and product reviews , information for your Hosts and potential new Recruits , and of course all the Norwex products that you already know and love . There will also only be minimal changes to the 2017 Spring Catalogue , so if you wish to continue using stock of these after January 1st you shouldn ’ t have an issue . A new product flyer will also be made available from January 1st .
Christmas shipping dates
If your Customers and Hosts are expecting to receive their December orders before Christmas , we would suggest that you have these orders submitted by the following dates . Orders submitted after these dates may still arrive before Christmas , however shipping times in the lead up to the holidays can be unpredictable due to high demand .
For orders shipped to Northern Territory , Western Australia and non-metro Queensland – Thursday December 7th . For orders shipped to Tasmania and South Australia – Friday December 8th . For orders shipped to New Zealand – Monday December 11th . For orders shipped to NSW , Victoria and South East Queensland – Wednesday December 13th .
If your Hosts and Customers are not expecting their orders by Christmas , you can of course submit orders after these dates – Home Office and our Australian and New Zealand Distribution Centres will be open throughout the Christmas and New Year period , with the exception of the public holidays .
VIP Groups
This holiday season , as you share the Gift of Norwex in your VIP Groups , please keep the following guidelines in mind to ensure you are staying compliant .
Guidelines for compliant VIP groups where you share your own specials and discounts :
• Must be closed groups with your Customers only . Customers , as defined by our Policies and Procedures ( definitions on page 6 ), are defined as a person who has purchased product from you in the past .
• As these are searchable ( the public can see the banner , the URL , and the name of the group ), you may not use the company trade names , trademarks , city , state , region or any abbreviations of the aforementioned when naming your group .
• The banner must be one of the selections provided by Norwex and have the words Norwex Independent Sales Consultant .
• Inside this group you may offer giveaways or your own specials to the attendants .
• You may not provide your link to your VIP group on your public business or personal page .
• You may invite your Customers to message you using verbiage that does not indicate any type of specials . For example , “ As a thank you for being a part of my business , all of my Customers are welcome to join my VIP group . There are some fun things you will not want to miss . Message me today .”
Our policies define a Customer as a person who has purchased product from you in the past . This is different from a lead who may not be added to these types of groups as per our policies . Examples of people who are leads :
• A person you met at a vendor event who did not buy from you
• A contact who filled out a ballot at an event or show but did not purchase product
• An attendee at your Facebook party who did not purchase product
• Someone you have talked to about Norwex products or business opportunity
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