Norwex AUS NZ LifeStyle Magazine april_lifestyle_flip | Page 22

Norwex Parties App
C O N S U L T Parties
A N T F A Q S App
Norwex
C O N S U LTA N T
FAQS
SUPPORT
DID YOU KNOW? (cont)
NORWEX
PARTIES We APP
(cont)
are here
to support you. Please contact us with any
Will FEATURES
there be any OF
delay THE
to accessing
to the
Norwex Parties App for new Consultants that
What is the Party Description?
just enrolled?
After selecting an invite design, you can add a
New Consultants who are opted in to Office Suite will
personalised message to be included on the
have immediate access to the app.
invitation before sending out to your Guest(s).
How do I log out of the Parties App?
Can a Guest order be placed using the app?
Go to the “Settings” of the app and tap on “Logout”.
No, the app is currently not designed to accept
orders. Consultants or Hosts can send a party link
to party Guest(s) to purchase on the Consultant’s
Personal Website.
Can you contact the Guest(s) from the app?
Yes, you can!
If you sent the Guest an email
What is Norwex
Support?
invitation, you can use the email icon to
This is your
Consultant
Care through
Centre’s email.
toll free phone
connect
with them
number, should you have any questions or need
If with
you sent
the guest
a SMS
text easily
RSVP tap on
assistance
the Parties
App.
You can
invitation,
you
can
use
the
phone
icon Centre.
to call.
the phone number to dial the Consultant Care
questions by calling the Consultant Care Centre:
Can a Consultant send RSVP invitations?
AUS As and
Care
long NZ
as Consultant
the Consultant
is a Centre
Host of the party, the
Consultant
may send or RSVP
invitations to Guests.
Phone:
1-800-NORWEX
0800-895-015
Hours: Monday – Friday 6:30 a.m. to 5:00 p.m., AEST
Why can’t I send a RSVP invitation out to
Guests on behalf of the Host?
Consultant may only send RSVP invitations to Guests
of a party they are hosting, not on behalf of the Host.
Can I send more than one email RSVP invitation
to guest(s)?
Yes, you can send bulk email RSVP invitations! When
you are sending the invitations out in email, your
Guest(s) email address(es) will be placed in the Bcc:
field of the email.
How do I know when my invitation has been
sent successfully?
When you start sending the RSVP invitations, you’ll
get the “Whoo-Hoo!” alert and see the count of
invitations sent on the “Done!” screen.
Is sending an RSVP invitation the same as
sending a party link?
A party link is not included in the RSVP invitation.
However, should the Guest decline, they can be
directed to the Consultant’s Personal Website to
attach their Web Order to the party.
DID YOU K NOW?
Can the Host Name, Party Name, Date/Time
and Location of an RSVP be modified through
the app?
The Host, party name, date/time and location cannot
be modified in an RSVP. To make any changes to
the party information, the Consultant will need to
update the party from the Norwex Consultant Office.
Can I send more than one SMS text invitation
to guest(s)?
No, the Norwex Parties App is designed to send
SMS texts one at a time. This also helps protect your
Guests’ personal information from being shared with
other Guests.
17721 – 0218
22
NCO Updates . Party APP FAQ
Can I send the monthly Host and Customer
Specials from the Parties App?
Yes, you can! When you’re in the “Rewards” section
of the app, you’ll be able to “Download and View”
the PDF of the Host Rewards or Customer Specials to
your mobile phone and use the communication
application (SMS text, email, Facebook, WhatsApp,
etc.) of your choice to send the Specials.
Why am I not seeing the RSVP counts update?
When you return to the Party Summary, you’ll see the
refreshed update on this page.