Norwex AUS NZ LifeStyle Magazine april_lifestyle_flip | Page 20

Norwex Parties App
C O N S U L T A Parties
N T F A Q S App
Norwex
C O N S U LTA N T
FAQ S
SUPPORT
DID YOU KNOW? (cont)
TO
ACCESS
THE NORWEX
PARTIES
APP to support you. Please contact us with any
We are here
Will HOW
there be
any
delay to accessing
to the
Norwex Parties App for new Consultants that
Who can download the Norwex Parties App
just enrolled?
and how much does it cost?
New Consultants who are opted in to Office Suite will
Once the app is available to download in the app
have immediate access to the app.
stores (Apple/iOS or Google Play), anyone can
download
at no
cost. App?
How
do I log the
out app
of the
Parties
questions by calling the Consultant Care Centre:
When will the Host features of the app be
AUS activated?
and NZ Consultant Care Centre
Coming
soon! Stay or
tuned
to Norwex Home Office
Phone:
1-800-NORWEX
0800-895-015
notifications
for
an
update.
Hours: Monday – Friday 6:30 a.m. to 5:00 p.m., AEST
Go to the “Settings” of the app and tap on “Logout”.
Who can access the Norwex Parties App?
Only Norwex Consultants with an Office Suite
subscription can access the Consultant-facing portion
of the app, and the Host who’s been invited by their
Norwex Consultant will be able to access the Host
portion of the app.
• For the Consultant, select the button for “I’m a
Consultant” and enter your Consultant ID and
that
you use to access the Norwex
What Password
is Norwex
Support?
Consultant Office.
This is your Consultant Care Centre’s toll free phone
• For the Host, select the button for “I’m a Host” –
number, should you have any questions or need
More information coming soon!
assistance with the Parties App. You can easily tap on
the phone
number
Care Centre.
How do
I sign to up dial
for the
an Consultant
Office Suite
subscription?
Log into your Norwex Consultant Office >
My Business > My Profile > Office Suite Preferences
to opt in right away.
What type of mobile devices support the
Norwex Parties App?
A smart phone, such as an iPhone or Android, will
give you the best experience in the app. The app
will work on iOS 10 and above and Android 4.4 and
above operating systems. Apple iPads not supported.
When I log into the app as a Consultant, can
I log in with my Consultant ID and Password
selecting another country besides my own?
No, the app will ask you to re-enter your Consultant
ID and Password because you should select the
country in which you are enrolled as a Consultant.
As a Consultant, can I log in as a Host?
At this time, the Host side of the app is temporarily
deactivated. If the Host is a Consultant, you can log in
as a Consultant.
17721 – 0218
20
NCO Updates . Party APP FAQ
How do I know if I’m on the most updated
version of the Norwex Parties App?
When you go to your designated App store on your
mobile device and search for the Norwex Parties
App, you will find the latest version of the app listed
there. Then, go to the app settings to confirm you are
using the latest version.
1800-895-015
Is it optional to receive Notifications from
the app?
Yes, it is optional. If you choose to “Skip” receiving
Notifications, you can always go to the settings of
your mobile device and turn it “On” to start receiving
messages.
What is a Push Notification?
The App’s Notification messages are Push
Notifications where an alert or pop-up message
displays on your mobile phone with the Norwex
Parties App installed.
If I enable Notifications, what kind of messages
will the app send me?
Notifications include:
• A message when someone RSVPs for the party
• A reminder to the Host 7 days before the party
starts
• A reminder to the Host 1 day before party starts.