N O B L E
Noble Harmony v5 Makes
Managing Your Noble Contact
Center Even Easier
Noble Harmony version 5 features a redesigned user
interface and enhanced tools for agent and group
maintenance, manager wallboard, and quality
assurance and recording. Like its predecessors,
Harmony 5 supports multiple browsers and operating
systems and is accessible on tablets, smart phones,
laptops, and desktops, allowing managers to easily
stay on top of contact center activities, wherever
they may be located.
I N S I G H T S
Noble Systems is
Named as a Leader
in Technology
Innovations – Again
Noble Systems has been named as one of the Top 40 Innovative
Technology Companies in Georgia by the Technology Association of
Georgia (TAG) for the second consecutive year. TAG’S Top 40 Awards
recognize Georgia-based technology companies for their innovation,
financial impact, and efforts at spreading awareness of Georgia’s
technology initiatives throughout the U.S. and globally.
“The 2016 Top 40 finalists are an elite group of innovators who represent
the very best of Georgia’s Technology community,” said Tino Mantella,
president & CEO of TAG. “The 2016 Top 40 finalists are shining examples
of what makes our State such a hotbed for technology and we applaud
them for standing out as leaders in Georgia’s technology community.”
“An extraordinary number of truly innovative technology companies
participated in this year’s Top 40 competition, demonstrating the
depth and breadth of Georgia’s technology community,” said Dennis
Zakas, managing partner of Zakas & Leonard, LLP, CEO of Zinc., and
chairperson of the Selection Committee. “In fact, based on the quality
of the contestants, we could have had a ‘Top 60’ without losing a beat.”
Jim Noble, president & CEO of Noble Systems, said, “TAG’s recognition
for another year reflects strongly on Noble’s ‘culture of innovation,’
which encourages every employee in the organization to contribute to
our mission by providing new ideas that can positively impact our clients’
critical operations.”
Key enhancements and features include:
• Enhanced User Experience: improved ease of use
for managers, including new wallboard interface,
updated menus, improved data displays, and
more intuitive navigation
• Upgraded Agent Maintenance Tools: manage
agents, groups, and resources more efficiently with
more access to manager tools from the mobilefriendly Harmony workspace
• Enriched Supervisor Wallboard: personalize the
supervisor desktop and customize dashboards
and layouts for monitoring real-time performance,
including new widgets for agent, application, IVR,
lines, lists, and multichannel activities
• Advanced QA Management: integration with
Noble’s quality assurance tools, including audio
and video recordings, Real-time Speech Analytics,
and scorecard design
Harmony works with most major browser applications
(Internet Explorer, Firefox, Chrome, Safari, etc.)
to connect contact center managers to their
reporting and management data. Due to its flexible
architecture and HTML5 design, Harmony 5 is
accessible on devices that utilize Windows, Android,
Linux, MacOS, or iOS operating systems.
Contact your Account Manager to learn more about
Noble Harmony.
Noble’s Patented TCPA Compliance Solution
Receives Another Accolade
Noble® Compliance Appliance has received the 2016 CUSTOMER
Product of the Year Award. The Award recognizes vendors that are
advancing the call center, CRM and teleservices industries, and
highlights products which enable
users to meet and exceed their
customers’ expectations.
The Compliance Appliance with
Lockdown (available for premise
and cloud users) enables contact centers to manually dial wireless
numbers and addresses the issue of potential capacity for autodialer
functionality raised by last summer’s FCC Declaratory Ruling by locking
out the ability to modify the software, while proactively monitoring the
system and detecting changes. In its Lockdown mode, any and all
end-user methods to modify the system have been removed, so the
Appliance can only be used as a platform to launch manual calls.
Chris Hodges, Noble’s senior VP sales & marketing, says, “The FCC’s
declaratory ruling regarding autodialing capacity created an even
greater challenge for call centers dealing with TCPA wireless number
restrictions. Noble’s Compliance Appliance is a patented solution that
helps companies manage mobile phone contacts with a TCPA-compliant
manual dial, while also keeping track of additional compliance criteria.
We are honored that TMC has recognized our innovative solution to
today’s market challenges.”