Introducing Noble® Inbound 100 – An Exciting New
Offer for Inbound Service & Sales Organizations
For more than 26 years, Noble Systems has been delivering smart call center
technology that dramatically improves productivity. We are undoubtedly best
known for our Outbound solutions, and have been the market leader in North
America for outbound solutions for three years in a row.
However, Inbound functionality is not a new concept to us. Noble has been
working with inbound users for two decades in our Unified Communications
offering. These companies’ inbound call centers have benefited from the dramatic
productivity uplift and improvement in customer experience that Noble‘s patented
technologies can provide.
And now, we are proud to introduce Noble Inbound 100, our newest offering
designed to expressly serve the specific needs of inbound enterprises. Inbound
100 simplifies the user experience, and presents the most complete inbound
solution from a single vendor.
Inbound 100 is currently offered in two pricing bundles, starting at $77/month
in the cloud, with premise options also available. Companies can select from
a basic inbound contact management system or choose a more robust
integrated platform. And our“FastStart” options allow for faster and lower-cost
implementations and a more immediate return on investment.
Why did we call it “Inbound 100”?
1.
It is 100% designed for inbound call
centers with easy to use tools to quickly
configure everything you need.
2.
Noble Inbound 100
is the ideal all-in-one
solution for inboundcentric contact centers,
including customer
service, direct response,
help desk, order
processing, & more –
and is available for both
premise and cloud.
It is a 100% complete inbound customer
communications platform, available for
both premise and cloud. Inbound 100 wraps
all of the tools businesses need to improve
the customer experience, increase speed
of service, and reduce costs into a singlesource, unified system. The system delivers an all-in-one platform for managing
omnichannel inbound contacts (voice, email, fax, web), so you can handle
incoming customer contacts more efficiently. The Inbound 100 platform can be
integrated with IVR, recording and quality assurance, analytics, and workforce
management tools to further enhance your inbound communications programs.
3.
Most importantly, it comes with a 100% service level guarantee when
deployed in our Noble Cloud environment, providing the reliability and
performance that is critical to service and sales organizations.
Noble’s 100%
SLA* guarantee is
unmatched in the
industry, delivering
business-critical
reliability &
performance.
Inbound 100 also features new patent-pending
tools available only from Noble Systems that help
companies lower costs and improve service. Smart
Accept™ dramatically shrinks the average speed
to answer (ASA), decreases telecom costs, and
provides a better customer experience. Smart
Recover™ significantly improves reliability for
systems deployed in a Cloud architecture.
Our Account Managers will be happy to tell you more about our unique offering.
Contact your sales rep today or visit noblesystems.com/inbound100.
Letter from the CEO
YES, Noble Does Inbound!
(and We Do It Better)
Noble Systems has a long history as
a leading provider of solutions to the
James K Noble, Jr
outbound market. Our pacing and
dialing controls and system reliability
are superior, giving our outbound users a distinct
business advantage. But outbound is only a small
piece of the customer communication spectrum.
Inbound services – whether customer service, help
desk, sales, and more – make up a much larger
segment of the market. For these organizations,
reducing average speed of answer, increasing firstcall resolution, improving the customer relationship,
and lowering costs are all critical business needs.
This is why I am so excited to announce our new
inbound-centric offer, Noble Inbound 100.
We’ve been tracking the inbound market for years,
but as we did with our Cloud solution, we chose to
wait for the right time to introduce a purely inbound
product. Rather than come in too early, we wanted
to develop what we believe is the best and most
unique inbound service offering on the market.
We’ve included everything that an inbound
center needs for the most complete inbound
platform available. Full ACD capabilities with
skills based routing; an integrated IVR with text to
speech and speech recognition; call recording
with quality assurance; multichannel support; realtime dashboards that run in a browser or on a
tablet; powerful Agent desktop workflow with CRM
integrations such as Salesforce.com; a complete set
of web-based reports that can run and be emailed
automatically; and the ability to add workforce
management and in-call/post-call speech analytics,
plus exclusive patented features.
You get it all from one vendor. And, unlike many other
inbound-centric systems with fixed architectures, we
give you the option of choosing from both cloud
and premise options.
How can we be confident enough to promise a
100% SLA? Because in 2015 , we delivered six-nines
reliability to our rapidly growing Cloud user base.
(That’s right – our cloud customers experienced
99.9999% uptime last year, exceeding even the fivenines ‘gold standard’ of performance.)
We know you have choices. There are the old “big
iron” vendors that are trying to adjust to today’s
cloud-enabled world. Or the newer cloud-only
providers that focus primarily on volume. We hope
you will choose to select a provider that has a rock
solid 26-year history of providing patented innovative
technology, that is consistently profitable, and that
offers a complete, unified and proven platform.