Nestlé University Catalogue (January to December 2014) | Page 8

Effectively Managing Difficult Dialogue (Open Enrollment) Course Description: Most people find it difficult to engage in conversations involving disagreement, disappointment and conflict. It sometimes seems easier just to let it go and not say what you want to say. Wouldn’t you like to be able to say what you feel needs to be said without putting your relationships on the line! Imagine what it would be like to do this with your most important clients, your boss, your colleagues and the people who report to you. The good news is that is possible with the right set of skills. Who is this course for? Anyone who manages important interpersonal relationships, where it is critical to be able to openly discuss and resolve situations involving disagreement, disappointment or conflict, while maintaining or enhancing the strength of the relationship. How long is the course? This is a 1-day course. What should I expect? By the end of the course you will be able to: • Identify situations involving difficult dialogue. • Apply the steps required to engage in dialogue that is candid, authentic and respectful. • Use specific dialogue starters to enable you to engage in difficult dialogue. Pre-course work Identify a situation involving difficult dialogue to work on during the training session Meet with your Line Manager to discuss and agree learning objectives. Post-course work Meet with your Line Manager to discuss and review how these skills tie back to your PDG development plans and your PE objectives. How much does it cost: $150 per person. For further information or to register for this training, please contact: [email protected] When is this course running? MAR 26 Home Office JUN 19 Home Office SEPT 4 Home Office NOV 13 Home Office