Nesbit Agencies: Risk & Business Magazine Fall 2026 | Page 7

TRUST THE PROCESS

The staircase represents your life so far. And you can’ t see up the invisible staircase.

Look down behind you. That part is visible. You can see where you came from. All the steps you already walked up.
Look. There’ s the time you moved in fifth grade and got bullied by that goon Adam every day after school. Remember? That’ s when you first picked up a basketball and started practicing with Coach Williams every night.
There’ s Francesco, the tattooed chef who chewed you out every shift you showed up late to wash dishes at the seafood place as a teen. It was painful, but you learned to be on time.
Prom— remember that disaster? I guess that night helped you realize you were gay.
So many steps up to today. Big steps. Hard steps. But steps all the same.
And what’ s next on the staircase? Well, that’ s the problem. No one knows.
It’ s invisible. We can’ t see the future. And maybe if that were the only problem, that would be okay. But it isn’ t. It gets worse.
Why?
Because according to the research, we actually think we can see up that staircase.
Our brains think,“ Oh yeah, sure, I know what’ s next in my life.” In reality, we suck at it. Let me explain.
In 2013, Science published a fascinating study conducted by the researchers Jordi Quoidbach, Daniel T. Gilbert, and Timothy D. Wilson. They teamed up to measure the personalities, values, and preferences of more than 19,000 people ages 18 to 68. In a series of tests, they asked the subjects about two pretty simple things: how much they thought they had changed in the past decade and how much they would change in the next decade.
They used a lot of scientific methods to make sure the data were legit, then they published their results. Academic circles started buzzing. Media outlets clamored to share the results.
Why? Because the results were mind-blowing.
It turned out that no matter how old the respondents were, they uniformly believed that they had changed a ton in the past but would change little in the future.
What?
Imagine a 30-year-old guy telling the tempestuous story of his last 10 years but figuring his next 10 years would be smooth sailing. Imagine a 50-year-old woman talking about how everything had flip-flopped after she turned 40 but then assuming that at 60, she’ d be the same person she was now. That was the case for everybody regardless of age, gender, or personality.
We all do it.
We all think that the way things are now is the way things will continue to be.
If you’ re flying high, that’ s maybe not a bad thing, but if you’ re falling, if you’ re busted, if you’ re heartbroken, if you’ re lonely, then this is a dangerous psychological tendency. And we all share it.
When we’ re at rock bottom, we are certain that there’ s no way up. We think we’ ll never get out of our parents’ basement. We think our divorce means we’ ll never meet someone new. If we’ ve lost our jobs, we think we’ ll be scrolling online postings forever.
The researchers called this the“ end of history illusion.” We think everything will remain unchanged from here on out.
Why did those researchers’ study go to the effort of interviewing 19,000 people? Gilbert went on NPR’ s Hidden Brain and explained,“ You know, like everybody, I suffer the slings and arrows of outrageous fortune. You know, we have divorces. We have surgeries. We have breakups with women we love and friends we enjoy. So it was sort of ordinary events that befell me all in one year. And I realized that, had you asked me a year earlier how I would be faring, the answer would have been,‘ Oh, my gosh, I’ ll be devastated.’ But I wasn’ t devastated … And it made me wonder if I was the only person who was just too stupid to be able to look ahead into his future and figure out how he’ d feel if really bad or maybe really good things happened.”
There it is. The invisible staircase.
Even Gilbert— the famed Harvard psychologist and professor, the author of best-selling books such as Stumbling on Happiness— even he forgets that the rest of the staircase is invisible. He went through a flop or two and figured,“ Well, darn, my life’ s gonna suck forever.” But it didn’ t.
Inevitably, everything we go through in life really is a step to help us get to a better place.
It’ s hard to see it this way. But we have to, because this study helps us realize we’ re prone to catastrophizing. That alone should be enough to zoom backward in your brain and go,“ Wait a minute here. I’ m tricking myself! Who’ s to say I won’ t get out of the basement? Meet someone new? Land a plum gig I love?”
See it as a step.
Gilbert ended up figuring out that when it comes to predicting the future, we’ re all stupid. Each and every one of us.
Doesn’ t that feel better?
This research reminded me of an HR job I had where I had to escort bosses into meeting rooms whenever they had to fire an employee. I was there for paperwork, for witnessing, for emotional support. I was in the room when dozens of people got fired, and it was awful. There were tears and wet tissues and many afternoons when I’ d be consoling someone in a
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