Last year Delco Trailers began operating out of their new 570,000 sq ft manufacturing facility in Brookston , TX . This facility has everything a growing manufacturer would want to expand into the future . Already having absolute confidence in the quality of the trailers they build , the automation and robotic technology they installed only improved an already successful operation . They even added an “ Inspire Room ” where creativity is encouraged , and anyone ’ s idea can be considered . Equally important to quality , Delco ’ s culture is a total commitment to customer service . The ultimate responsibility for every department from the line workers to the management team is to ensure the dealer experience is second to none . They believe service doesn ’ t end with the sale of the trailer , offering dealers specialized training and technical assistance upon request . Delco also strategizes with dealers to manage inventory levels and , where possible , assist working through inventory that may have been overbought for a particular geographic area by rotating in a more appropriate mix . The best way to see how a manufacturer is doing is to go directly to the source and ask the dealers themselves . Jimmy Berg , owner of Trailer Boss Trailers , an operator with four locations in Washington state , answered a few questions regarding his experience with Delco , this is what he had to say .
dealer Information
Owner : Jimmy Berg Dealership Name : Trailer Boss Location : Olympia , Rochester , Pasco , & Spokane , Washington
Experience with Delco Trailers
How long have you been a part of the Delco Trailers dealer network ? We ’ ve proudly partnered with Delco for 6 years now .
Can you share your overall experience working with Delco Trailers ? Working with Delco has been consistently positive . We appreciate their high-quality products and excellent service .
What sets Delco Trailers apart from other trailer manufacturers you ’ ve worked with ? Fairly easy to work with . Good customer service . Delco always is trying to say yes !
Benefits of Being Part of the Delco Dealer Network
How has Delco Trailers supported your dealership in terms of marketing and promotional activities ? We got into a pretty rough spot with inventory this last year and Delco really helped us financially with perks or special deals for their inventory . Also helping with old inventory that we couldn ’ t move .
64 NATDA Magazine www . natda . org