Several companies, including hotels and airlines, associated with the 2020 NATDA Trailer Show have issued updated cleaning procedures
in response to COVID-19. With thousands of people gathering in Nashville for the annual trade show, cleanliness is at the top of
everyone’s mind. The additional efforts are a clear indication that the city’s companies are taking public health seriously.
Many chains, including Marriott International and Hilton, announced the inclusion of electrostatic sprayers (with hospital-grade
disinfectant to sanitize surfaces throughout the hotel) and ultraviolet light technology (for sanitizing keys for guests and devices for
associates) in the updated procedures. These changes keep the companies in line with the highest standards of the CDC’s cleaning
recommendations. Other changes, aimed at increasing overall safety for guests, include:
MARRIOTT INTERNATIONAL HILTON DRURY
• Public space surface areas will be thoroughly
treated with hospital-grade disinfectants
with increased frequency.
• Guest room surfaces will be thoroughly
cleaned with hospital-grade disinfectants
and Marriott will place disinfecting wipes in
each room for guests’ personal use.
• Signage in its lobbies to remind guests to
maintain social distancing protocols.
• Removing or re-arranging furniture to allow
more space for distancing.
• Partitions at front desks to provide an extra
level of precaution for guests and associates.
• Working with supply chain partners to make
masks and gloves available to associates.
• Installing more hand sanitizing stations
at the entrances to its hotels, near the
front desk, elevator banks and fitness and
meeting spaces.
• Reminding guests that in over 3,200 hotels,
they can choose to use their phones to
check in, access their rooms and make
special requests.
• Room service will be specially packaged and
delivered right to the door without contact.
• Enhanced sanitation guidelines and training
videos for all operational associates that
includes hygiene and disinfecting practices.
• All food handlers and supervisors are
trained on safe food preparation and service
practices.
• Food and beverage operations are
required to conduct self-inspection using
the company’s food safety standards as
guidelines, and compliance is validated by
independent audits.
• Modifying its operational practices for inroom
dining and designing new approaches
to buffets.
• HiltonCleanStay Room Seal, part of an
overall health-focused HiltonCleanStay
initiative, to indicate that guest rooms
haven’t been accessed since they were
cleaned
• Extra disinfection of top 10 high touch
areas in guest rooms like light switches and
door handles
Increased cleaning frequency of public areas
• Guest-accessbile disinfecting wipes at entrances
and high-traffic areas
• Enhanced cleaning for fitness centers
• Reduced paper amenities (like pads and
guest directories) in rooms
• Enhanced cleaning & other changes to
buffets, in-room dining and meeting spaces
• Industry-leading contactless check-in and
check-out with Digital Key at more than
4,700 properties globally
• Evaluation of new technologies like
electrostatic sprayers with disinfecting mist
and ultraviolet light to sanitize surfaces and
objects
• Enhanced Team Member safety and wellbeing
with personal protective equipment
and enhanced training protocols
• Use quaternary disinfectant in every guest
room upon departure and all high-touch
areas throughout the hotel, including room
keys
• Adhere to proper and frequent handwashing
practices and recommended social
distancing guidelines
• Sanitize and change serving utensils and
serving dishes multiple times per meal
period (breakfast and 5:30 Kickback), per
procedure
• Use chlorine bleach for all linen and terry
loads of laundry
• Clean and change filters in all HVAC systems
and equipment per manufacturers’
recommendations
• Instruct team members to not report to
work if ill
• Continental breakfast and 5:30 Kickback®
will be offered in a grab-and-go format
so that all guests may enjoy food and
beverage options in their rooms and avoid
congregating in public areas.
• In an effort to respect guests’ space and
to keep guests and its team safe, it will
not be providing housekeeping service for
the duration of a stay. Should guests need
additional towels or other amenities, it will
deliver the items and place them outside
doors.
NATDA will continue to monitor all partners involved
in the 2020 NATDA Trailer Show and will announce any
procedural updates as they become available. To learn
more, please visit www.natda.org.
www.natda.org NATDA Magazine 9