My first work CiGen-intelligent-automation-10-Real-World-Use-Cas | Page 10

8. Delivery
tracking
Once this is done, they can also collect customers’
feedback, which is a tremendous resource for
further retailing decisions, to be dealt with by
proper analytics.
With the use of software robots, orders can be
easily tracked, and real time shipment updates can
be delivered to clients. If you’re tempted think this
is no such big deal, think again! This way, clients
just don’t have to take any time out of your
customer portal, because bots can gather order-
related information from external partners and
deliver it right there.