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as ISDA, include a minimum threshold amount where additional collateral is to be posted by either party if the mark- to-market exposures exceed the agreed threshold. The credit risk associated with contractual obligations is reduced by the netting agreements to the extent that if an event of default occurs, all amounts with the counterparty are settled on a net basis. Agreements may also contain rating triggers where additional collateral posting is required in the event of a rating downgrade. However, given our investment grade rating, there is minimal increase in collateral posting under a one- notch rating downgrade occurrence. We also use CCP to reduce counterparty risk for Over-the-Counter (“OTC”) derivatives. Managing Credit Risk Concentrations Credit risk concentrations may arise from lending to a single borrower, a group of connected borrowers, or diverse groups of borrowers affected by similar economic or market conditions. Where appropriate, limits are set and monitored to control concentrations by borrower, group of connected borrowers, product, industry and country. These limits are aligned with our risk appetite, business strategy, capacity and expertise. Impact on earnings and capital is also considered in limit setting. We continue to diversify our country exposure with our expanded presence and activities in Greater China, Malaysia and Indonesia. As a key player at home, we have significant exposure to the real estate market in Singapore. Dedicated specialist real estate units manage this risk by focusing on client selection, collateral quality, project viability and real estate cycle trends. Regular stress tests are also conducted to identify potential vulnerabilities in the real estate portfolio. REMEDIAL MANAGEMENT We have an established process to constantly assess our portfolios to detect potential problem credits at an early stage. As we value long-term customer relationships, we understand that some customers may be facing temporary financial distress and prefer to work closely with them at the onset of their difficulties. We recognise the opportunity to promote customer loyalty and retention in such instances, even as we enforce strict discipline and place a priority on remedial management to minimise credit loss. We classify our credit exposures according to the borrowers’ ability to repay their financial obligations on time and in full from their normal sources of income. Credit exposures are categorised as “Pass” or “Special Mention”, while non- performing loans (“NPLs”) are categorised as “Substandard”, “Doubtful”, or “Loss” in accordance with MAS Notice 612 on Credit Files, Grading and Provisioning (“MAS Notice 612”). Upgrading of NPL to performing status can only be done when there is an established trend of credit improvement. The upgrade needs to be supported by an assessment of the borrower’s repayment capability, cash flows, and financial position. Credit exposures are classified as restructured assets when we have granted concessions in restructured repayment terms to borrowers who are facing difficulties in meeting the original repayment schedules. A restructured credit exposure is classified into the appropriate non-performing grades based on the assessment of the borrower’s financial condition and ability to repay under the restructured terms. Such a credit exposure must comply fully with the restructured terms before it can be restored to performing loan status in accordance with MAS Notice 612. We have dedicated remedial management units to manage the restructuring, work- out and recovery of non-performing assets for wholesale portfolios. For retail portfolios, appropriate risk-based and time-based collections strategies are developed to maximise recoveries. We also use analytical data such as delinquency buckets and adverse status tags for delinquent consumer loans to constantly fine-tune and prioritise our collection efforts. Impairment Allowances for Loans We maintain impairment allowances that are sufficient to absorb credit losses inherent in our loan portfolios. Total loan impairment allowances comprise specific allowances against NPLs and a portfolio allowance for all performing loans to cover expected losses that are not yet evident. Specific allowances for credit losses are evaluated either individually or collectively for a portfolio. The amount of specific allowance for an individual credit exposure is determined by ascertaining the difference between the present value of future recoverable cash flows of the impaired loan and the carrying value of the loan. For homogenous unsecured retail loans such as credit card receivables, specific allowances are determined collectively as a portfolio, taking into account historical loss experience of such loans. NPLs are written off against specific allowances when all feasible recovery actions have been exhausted or when the recovery prospects are considered poor. Portfolio allowances are set aside based on our credit experiences and judgement for estimated inherent losses that may exist but have not been identified for any specific financial asset. Credit experiences are based on historical loss rates that take into account geographic and industry factors. Under the current Financial Reporting Standard 39 (“FRS 39”) as modified by MAS Notice 612, a minimum of 1% portfolio allowance on uncollateralised exposures is set aside as portfolio allowances. Impairment allowances will be guided by Singapore Financial Reporting Standard (International) 9: Financial Instruments (“SFRS(I) 9”) with effect from 1 January 2018. SFRS(I) 9 replaces the FRS 39 loan impairment allowance requirements as modified by MAS Notice 612 with a forward-looking expected credit loss (“ECL”) model (for information on impairment allowance, refer to Note 50 in the Financial Statements). MARKET RISK MANAGEMENT Market risk is the risk of loss of income or market value due to fluctuations in factors such as interest rates, foreign exchange rates, credit spreads, equity and commodity prices or changes in volatility or correlations of such factors. At OCBC BUILDING ON OUR CORPORATE STRATEGY FOR SUSTAINABLE GROWTH 89