My first Publication ocbc_ar17_fullreport_english | Page 26

SERVING INDIVIDUALS THROUGH DIFFERENT LIFE STAGES
CHARTING NEW FRONTIERS TO PROVIDE MORE OPTIONS
AND DIGITAL INNOVATIONS
First bank-telco partnership
formed with StarHub
to create the first
“We Economy” in
Singapore, delivering
innovative solutions and
experiences to combined
base of about
5 million
Singapore customers
First artificial
intelligence-powered Launched
Home loans
chatbot “Emma” to enhance
processing speeds
two robots
racked up S$100 million
in Singapore home loans
within one year of launch
“  Bob” handles 100 restructured
home loan applications a day
“  Zac” prepares a sales report in
12 minutes, compared to 120 minutes
when prepared by an employee
OCBC Securities’ latest
iOCBCfx app contributed to
almost four-fold
growth
in mobile FX trading
for 38 currency pairs
The Open Vault at OCBC engaged more than 800 fintech partners and helped three key
First bank in Singapore
to distribute
OCBC business units
COMMERCIALISE SOLUTIONS WITH FINTECH COMPANIES
health
insurance online
and on mobile
starting with
Early Cancer Care
First bank in Singapore
to roll out a
robo-advisory pilot
that customises and
regularly rebalances
portfolios of stocks and
exchange-traded funds
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Mr Chan Chun Sing, Minister in the Prime Minister’s Office and Secretary-General of the National Trades Union Congress
(third from left), was invited to tour The Open Vault at OCBC in July 2017 to learn more about how OCBC Bank partners fintech
companies to create innovative business solutions and deliver a seamless customer experience
Photo: National Trades Union Congress
OCBC ANNUAL REPORT 2017