DIGITAL & EXPERIENCE DESIGN
MOP INTRANET
DESIGN RESEARCH
NOVEMBER 2011 TO JUNE 2012 - PROCORP S.A. - CHILE
Redesigning the Intranet of the Ministry of Public Works
of Chile (MOP).
Situation: Similar to the CORFO intranet, in this one the
internal information architecture was a maze as well.
Contents, tools and sub-intranets were lost in the
subcategories, making the intranet a useless working
tool. Also the lack of information management meant
every sub-department had the capacity to administer the
intranet.
Process:
Almost the same stages used in CORFO intranet:
• A research stage considering digital ethnography,
existent and potential services, and the conceptual
model formulation.
• A stage of solution development, involving AI, UX and
UI. Test and iteration of 2 prototypes with all user
groups.
• A deliverables stage considering graphic guidelines,
front and back end, and a continuous grown (KPI) &
management plan.
• An implementation stage focused on construction,
development, documentation and QA testing.
Results:
• The creation of 4 main intranet sections:
• To know what is going on in MOP.
• Self administration of the employee information.
• Information and tools for their daily work.
• Information about the ministry and its sub-areas
• An IM plan, unifying the internal systems of every sub-
department.
My role:
• Prior research: usability testing, deep interviews,
context analysis, benchmark etc.