DIGITAL & EXPERIENCE DESIGN
CORFO INTRANET
DESIGN RESEARCH
JUNE TO OCTOBER 2011 - PROCORP S.A. - CHILE
Redesigning the Intranet of the Chilean government
agency for economic development (CORFO).
Situation:
Contents, subsystems and information maze, where
employees couldn’t find important information for their
daily work, turning the platform into a useless data
repository; the nonexistent intranet content management
and the disinformation within the organization areas
resulted in staff looking for other ways to achieve their
daily tasks.
Process:
• A research stage considering digital ethnography,
existent and potential services, and the conceptual
model formulation.
• A stage of solution development, involving AI, UX and
UI. Test and iteration of 3 prototypes with all user
groups.
• A deliverables stage considering graphic guidelines,
front and back end, and a continuous growth (KPI) &
management plan.
• An implementation stage focused on construction,
development, documentation and QA testing.
Results:
• The creation of 3 main intranet sections:
• A section about CORFO corporative information
where employees could find more about other areas.
• Information and tools for their daily work.
• A platform where the employees could interact in a
collaborative innovation network and new ideas.
• An IM plan, unifying the internal systems of every sub-
department.
My role:
• Prior research: usability testing, user deep interviews,
context analysis, benchmark etc.
• IA, UX and UI of the design solution.
• Construction and prototypes test.
• The creation of deliverables and documents in every
stage.
1
2
4
3
5
1. User context analysis. 2. last interactive prototype.
3. Content diagram. 4. Look and Feel –
Implementation. 5. Ideation session (UX).