present at the hospital doors, waiting from 3 in the morning, to rush for expert medical consultation at 8.30 am when the OPD opens. With an average of 10,000 OPD patients per day, 35 lac OPD patients per annum, 55 Departments, 640 faculty, 2000 resident doctors and 5100 Nurses, AIIMS represents India’ s behemoth in tertiary care super specialty hospitals. While the Institute led by highly driven professionals works with clockwork precision, the overwhelming patient loads have proved impossibly challenging for a manual system and required significant systemic changes in terms of improved digital practices and process re-engineering, as millions of India’ s population seeks medical care at the Nation’ s apex Medical Sciences University.
AIIMS – UIDAI- DeiTY Collaboration: It was in January
2015 that the first step in the Digital AIIMS project was taken with the creation of an effective linkage between AIIMS, Unique Identification Authority of India( UIDAI) and the Department of Electronics and Information Technology( DeiTY). A unique health identification number for every patient visiting AIIMS was generated on an Aadhar platform. The patient could log into the AIIMS OPD Appointment System( ORS. gov. in) and submit a request for an appointment online using his Aadhar number. The verification of the demographic details of the Patient was based on the one-time password for the patient being transmitted to the mobile phone number of the patient registered in the Aadhar data base. The Unique Health Identification Number gave every Patient visiting AIIMS a Digital Identity. The Patient could use the UHID for his entire lifetime and every consultation visit was documented by the system.
November 2016 11 www. smartgovernance. in