CEO Message Overview Environment Social Governance Index
Customers
Sunflower Lanyard Program Launch
In 2023 , the Airports Authority launched its participation in a program to identify and assist passengers with invisible disabilities at Reagan National and Dulles International airports .
The internationally recognized Hidden Disabilities Sunflower Program aims to provide a safe and welcoming environment and additional support to passengers who need it . According to the Centers for Disease Control and Prevention , more than 12 percent of the U . S . population has an invisible disability . Examples of invisible disabilities include but are not limited to autism , chronic pain , lupus , epilepsy , and bipolar disorder .
Sunflower lanyards discreetly identify passengers with hidden disabilities to the airport community . Additionally , volunteers are available to provide assistance at all pre-security information desks and the USO lounges . Over 1,000 people received Sunflower lanyards in our airports in 2023 .
One Million Customers and Growing
Both airports have designated stations on the Washington Metropolitan Area Transit Authority ’ s Metrorail public transit system ( WMATA ). WMATA services to Dulles International Airport on the Silver Line extension , constructed by the Airports Authority , opened in November 2022 . Metro and the Airports Authority commemorated a major milestone in 2023 , topping 1 million customers at the Dulles International Airport Metrorail Station , less than a year after its opening .
During a celebration event at the station , WMATA and the Airports Authority surprised a lucky traveler as the ceremonial 1-millionth customer to go through
the station . The 1-millionth customer arrived at the station greeted with cheers , memorabilia and gifts provided by WMATA , Dulles International Airport and United Airlines .
30