Murray Roberts talks about the need for migrant workers in hospitalit Importance of buyng reliable products | Page 26

YOUR GUEST
BATHROOMS:
HOW TO MEET GUESTS’ EVERMORE
STRINGENT TOILETRY DEMANDS
A
n often overlooked guest offering,
toiletries and amenities are
frequently cited by guests as being
one of the first things they inspect
post check-in. Add to this the fact that any
international travellers will have been
prohibited from bringing any liquids over
100ml with them and it’s easy to see why the
quality of hotel toiletries has taken on a new
level of precedence in the last few years.
Once over, a generic bottle of shampoo
and a bar of soap was enough to appease
most guests, but alas that is no longer
the case. In the last decade or so, the
percent-age of guests using hotel provided
toiletries and amenities has leaped from
35% to 75% and is set to keep rising.
All good housekeepers want to provide
their guests with the highest quality
toiletries within
budget, but today
the choice available
to housekeepers
is nothing short of
be-fuddling, with
countless suppliers
providing toiletries
ranging from bountiful
bargain of-ferings to
boutique options.
1. KEEP IT REAL…
For a failsafe plan establishments should
choose a range of toiletries and amenities
that fit with their hotel’s brand identity, for
example, an environmentally friendly range
26 Housekeeping management
of hotels should opt for a
range of sustainable, eco-
toiletries to meet with
their clienteles ideals.
2. DON’T CUT CORNERS…
As well as selecting
toiletries that fall inline
with branding, a hotel’s choice of toiletries
should also match the level of service it
purports to supply. If accommodation is
toted as being high end yet is providing
low budget toiletries to its clientele, it only
serves to raise questions and eyebrows
from guests as to whether, other, less
obvious corners are also being cut in
pursuit of a quick profit.
3) SIZE MATTERS…
After bagging the perfect brand, the next task
facing housekeepers, is to decide on the size
of their chosen amenities. When choosing
size, firstly consider the practicalities.
Mini bottles:
If guest bathrooms aren’t large enough to
accommodate dispensers, then mini bottles
are certainly the way to go. Mini bottles,