“ Kaseya ’ s response [ to the CrowdStrike Outage ] included issuing a bulletin , exploring automation options for affected partners , and providing disaster recovery solutions — underscores the importance of having effective automation and support strategies to manage widespread disruptions and maintain operational continuity .”
recovery from disruptions . Regularly test your systems to ensure they can handle major incidents and provide the support your clients need when it matters most .
3 . Practice Your Disaster Recovery Plans
BCDR ( business continuity and disaster recovery ) testing proved to be a vital component in managing the CrowdStrike outage .
MSPs should conduct backup and recovery tabletop exercises at least once or twice a year . However , you may want to do so more often if there are significant changes in systems , infrastructure , or personnel . Regular exercises help identify gaps , improve response times , and ensure that you can handle large-scale incidents and swift recovery for your clients .
The significance of BCDR cannot be overstated . “ It is the first dollar spent and it is the last line of defense ,” Singh adds .
Embrace The Moment
“ The outage showed to the world just how important technology is to small businesses and highlighted the importance of the MSP ,” Singh says . “ You are the knight in shining armor to your clients ... never forget it .”
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