Here ’ s how to be ready when technology fails and your clients need you the most .
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3 Best Practices Every MSP Should Be Following After The CrowdStrike IT Outage
Here ’ s how to be ready when technology fails and your clients need you the most .
It was the Blue Screen of Death felt around the world .
As if you could forget , the CrowdStrike software update back in July caused major disruptions , including the cancellation of over 1,000 flights , interruptions in healthcare services , and failures in the 911 emergency system .
Fortunately , this was not a cyberattack . The outage occurred due to a content update that caused a repetitive reboot cycle on affected machines . “ Windows endpoints running CrowdStrike software anywhere in the world were at risk of being impacted ,” explains Ranjan Singh , CPO , Kaseya .
Now that the dust has settled , Singh says MSPs can use the experience to focus on three best practices for self-improvement .
1 . Seek Vendor Partners That Prioritize Quality
“ As a provider of IT and security software , it behooves us that we take every step and measure to ensure that defects and bugs do not materialize in the field ,” Singh says .
This includes thorough oversight , from architecture to product development to release processes . MSPs should seek to partner with vendors that prioritize quality assurance . Software companies such as Kaseya utilize comprehensive testing methodologies to identify potential issues before they impact your clients . Although perfect software is an ideal rather than a reality , minimizing defects through thorough testing can significantly reduce the risk of major disruptions .
“ Disruptions are a matter of when , not if ,” Singh adds .
2 . Make Sure Your Tools And Support Systems Are Ready For Crisis
Stay ready by anticipating disruptions and locking in strong tools , support systems , and procedures .
The scale of the CrowdStrike outage revealed the challenges MSPs face when managing many endpoints during a crisis . Kaseya ’ s response — which included issuing a bulletin , exploring automation options for affected partners , and providing disaster recovery solutions — underscores the importance of having effective automation and support strategies to manage widespread disruptions and maintain operational continuity .
As MSPs , you need to build scalable processes to manage your operations and your clients ’ needs , ensuring quick
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