GROWTH SECRETS FROM AN MSP FRANCHISE THAT ' S ABOUT TO HIT
200 LOCATIONS NATIONWIDE
difference . That includes our corporate staff , owners , technicians , and all others involved in the daily activities of TeamLogic IT . We wouldn ’ t be where we are today without such a dedicated team across the nation . Our core values are what guide us in our day-to-day business decisions .
4What was the biggest challenge you had to overcome this past year related to either reaching your growth or as a result of that growth ?
The biggest challenge in our industry is finding the right people to join our team . In the technology industry , there is a skills gap . Many new entrants into the workforce think technology jobs are only at app developers , social media companies , or tech giants like Microsoft , Apple , Google , and Facebook . It is critically important to hire the right people with the right skills , the right values , and the passion to help small businesses succeed . Having the right people could be the difference between failure and success for a fast-growing managed IT service provider .
5Who would you say is the most impactful business leader or business thought-leader whose
techniques or leadership style you try to emulate , follow , or are influenced by , and why ?
We are blessed at TeamLogic with our chairman Don Lowe . Don has 40-plus years of business experience that he brings to work with him every day . One of his best pieces of advice is this : “ It ’ s easier to create a company culture than it is to change a company culture .” Our company culture is so important because we ’ re in a service industry . Our team needs to know how to do the right thing to help our owners succeed . Don laid the groundwork for our company culture and has guided us in the direction we are headed today .
6What are some partners that have supported you during your company ’ s growth ?
We have a couple suppliers that have helped us grow our business . Kaseya is our platform of choice for our remote monitoring and management system . Their support has been fantastic . We couldn ’ t ask for a better management system . We use Autotask for our HR and accounting needs and Sophos for all of our cybersecurity . Without these companies , we wouldn ’ t be able to grow at the rate we have .
7What book would you recommend to other MSPs or SMBs trying to grow their businesses ?
I have always been a fan of Michael Lewis . He has chronicled so many industries , including Wall Street , baseball , and the technology industry . For anyone who wants to understand the roots of our industry , I recommend reading “ The New New Thing .”
8In closing , do you have any specific advice or words of wisdom for MSPs looking to grow or build a successful exit for their business ?
If you want to be successful in this business , you have to focus on metrics , customer service , and leadership . If you focus on these things , your company will be successful . As a managed IT service provider , we spend a lot of time ensuring our clients are secure . To be successful , you have to keep in mind your own security as much as your clients ' security . This will help maintain the reputation for your brand , as well as the reputation of the managed IT service industry . Live by your values and your success will follow . n
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