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TechnologyMarketingToolkit machine learning , technology is actually getting more complicated for small businesses , so the SMBs will rely even more on their MSPs .
Think about it : The knowledge between a dentist and an IT person is getting wider and vaster as technology gets more advanced and powerful . Since most small businesses ( like the dentist ) today depend on technology more than anything else , who is going to deliver it to them ? They ' re not going to learn it themselves . It ' s too hard , and they have a million other things to worry about , first of which is running a successful business .
Additionally , some people claim that the Cloud and SaaS are going to doom the MSP . Again , I couldn ’ t disagree more . Let ' s assume that you have a SaaS application . How do you access those applications ? You use some kind of an endpoint , but that endpoint has to be secured . You also have compliance around it . You have to monitor the network that ' s providing access to that SaaS application . You have to configure the SaaS application . You know who ' s going to do all of that ? An MSP . Instead of managing proprietary networks and applications , service providers are going to manage the relationships and connectability to those cloud service providers and SaaS applications .
In fact , I think we ' re going to see MSPs taking a larger and larger chunk . Just look back in history at what happened in the enterprise in the early ‘ 90s . The big IT outsources came about , and they built a huge industry serving companies with large IT staffs . This continues today . Why did that happen ? Because General Motors is not an IT shop . General Electric is not an IT shop . So , what ' s happening now ? You ' re seeing larger small-businesses or small to medium enterprises that have 6 – 10 IT people , and they can ' t keep up .
So , MSPs are continuing to move upstream , and they are not only managing IT for small businesses ; they ' re also taking over parts of IT for the larger small-business and the small- to medium-sized enterprises . That ' s going to continue . In the next five years , half of IT for companies of 5,000 employees or less will be delivered by managed service providers .
Our research data backs this up . We only charge when an MSP sells a managed service , right ? So , we have transparency into the growth rates of our MSPs , and we know who their end customers are . This gives us the data to suggest that growth in this industry is nowhere near complete . I believe it ' s going to continue for the next decade , as long as we continue to choose the right waves .
ROBINS : Any closing thoughts on this that you ’ d like to share with our readers ?
VOCCOLA : All in all , I ’ m just excited for the opportunity that is before us and to see that Kaseya MSPs continue to grow about 30 % faster than non-Kaseya MSPs . As a result of all the acquisitions we ' ve done and the data we ’ ve been able to gather and study , we can see it . To get to witness and play a part in this industry growth has been tremendously rewarding . This may sound very cheesy , but I am so lucky and humbled to be able to lead a company like Kaseya with customers as amazing as ours in an industry that is always changing , evolving , and presenting new challenges . I ’ m excited to see what the next decade holds . n