Voccola ,
Kaseya ,
His Plan For Kaseya , The cquisition And Why So SPs Are Rallying Behind on For IT Complete
ability and ability to grow is how much revenue each technician can generate . How many endpoints can they manage , or how many customers can they manage ? [ You can use ] whatever metric you want .”
“ While 2022 has brought significant opportunities due to the need for cloud migration and hybrid workforce management , MSPs and SMBs are stretched thin as they manage IT environments that are growing in complexity — all while dealing with supply chain issues and a hyper-competitive job market that has made staffing a significant challenge . With our newest features and integrations , we ’ ve made our IT Complete suite of solutions even more robust — allowing IT technicians to cut down on wasted time and more efficiently protect and manage their entire IT environment .”
Voccola further explained his strategy is to provide a platform that does four things for MSPs :
1 . Deliver Everything An MSP Needs In One Place To Substantially Reduce Vendor Fatigue . “ Our strategy is to provide all the kit that an MSP needs to deliver all the managed services their customers will want as well as run their business . It costs money every time you add a vendor . The average MSP in 2020 , I think , had 15 different providers of kit , software , hardware , or whatever . In 2015 , it was seven . It ’ s a lot of license management , support calls ... it ’ s challenging . We want to reduce that .”
2 . Integrate All Of The Products At A Workflow Level . “ We integrate with over 240 software companies among all our platform products . We integrate with competitors like ConnectWise , Ninja , and Barracuda . We also integrate with our own kit . We can do our kit at a much deeper level because we own the software . When you own the software , you don ’ t have to worry about things like version control or release desynchronization or inconsistent security patterns . Say we integrate with Barracuda at such a level where if IT Glue is three months late on a release , there ’ s no way Barracuda ’ s going to wait three months to release their product . No two vendors want to be dependent on each other . We solve that problem by going deep . We own both sides of the equation , and we make them integrated , which makes technicians much more efficient . Just like Microsoft Office , if you ’ re using PowerPoint and you right-click to put a table in , you ’ re putting in Excel . That ’ s one product . Now 20 years ago , Lotus 123 , Harvard Graphics , and WordPerfect , none of them worked together . With Microsoft , it all works together .”
3 . Provide The Best Solution At The Lowest Price . “ We commit to and try to price our products about 30 %– 40 % below all our competitors so MSPs can make more money ,” Voccola said . “ When we looked at Datto , we saw it as a huge opportunity because they ’ re awesome .”
4 . Offer A Great Kit From A Great Organization . “ Datto has great ... amazing software ,” Voccola said . “ They have an awesome culture . They care about this industry . Austin McChord cares about the business they built and the people . Rob Rae built an awesome customer support organization . The organization ’ s great . We want that .”
VOLUME 3 ISSUE 5 • MSPSuccessMagazine . com | 17