Crewhu ’ s EASY Solution That Is Helping MSPs Increase Client AND Employee Retention
In
2015 , Stephen Spiegel , founder of Crewhu , didn ’ t even know what an MSP was . Today , Crewhu is the only employee recognition and customer satisfaction platform built specifically for MSPs . Crewhu increases job satisfaction and rewards your employees for a job well done to create an environment of teamwork and appreciation that improves retention for both customers and employees .
Spiegel started Crewhu after experiencing a high turnover in his Cold Stone Creamery business . “ I needed help to engage my employees ,” Spiegel said . “ I wanted to see which managers were doing the right things and see which managers needed help . I went to the market looking for a solution and couldn ’ t find one , so we developed one .”
What he ended up with is Crewhu , an extremely easy way to capture customer service data and automatically recognize your employees when they do the right thing . When they aren ’ t delivering the right behavior , it gives you the data you need to train them to improve those areas . “ When you treat the employee right , a lot of great things will happen ,” Spiegel said . “ That ’ s where the magic happens . Your culture gets stronger . Your customer service gets better . And you can identify the employees who don ’ t fit your organization , causing the culture to erode .”
While originally created for the franchise and food service industries in mind , he discovered there were a lot of similarities with the MSP industry because of the frontline help and customer interaction techs give . “ In 2015 , MSPs started to sign up organically ,” Spiegel said . “ So , I called them up to learn more about their business .”
Stephen Spiegel , Founder Of Crewhu
8 | MSPSuccessMagazine . com • VOLUME 4 ISSUE 3