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The Automation Advantage:
How Kaseya 365 Ops Is Redefining
MSP Efficiency
At Connect 2025, Kaseya unveiled Kaseya 365
Ops and a new managed SIEM— two innovations designed to streamline MSP operations, boost profitability, and help level the playing field in the fight against growing cyberthreats. BY COLLEEN FRYE
Jim Lippie, Chief Product Officer, Kaseya
Nadir Merchant, GM, IT Operations Suite, Kaseya
Gary Pica, Chief Community
Officer, Kaseya
Operational inefficiencies got you leaving money on the table and singing the service delivery blues?
The latest edition of Kaseya’ s flagship AI-powered platform, Kaseya 365, aims to fix that. Introduced at the Kaseya Connect global user conference in April, Kaseya 365 Ops applies practical AI so you can scale your MSP business efficiently, improve operations, and offer your customers top-tier service delivery. In the same manner as last year’ s groundbreaking Kaseya 365 Endpoint and Kaseya 365 User, 365 Ops is an all-in-one subscription. It includes documentation, ticketing, billing, automation, vCIO, and quoting solutions— all tightly integrated with built-in automations.
Kaseya 365 Ops – Unleashing the Power
“ Kaseya 365 Ops brings together a single solution that provides all the tools that an MSP or IT team needs to operate efficiently,” says Kaseya’ s Nadir Merchant, GM, IT Operations Suite. In addition to the tightly integrated tools, Cooper Copilot AI and automation capabilities are built into Kaseya 365 Ops.
“ We put together a very compelling offering,” says Jim Lippie, chief product officer at Kaseya.“ We feel really good about it, and I think the market will adopt it very strongly.”
Lippie also believes 365 Ops“ will bring more attention to the power behind the integrations that people might not be aware of today … Once they take a look at 365 Ops, they’ re going to realize the power they can unleash on their business.”
MSP Early Users Weigh in on Kaseya 365 Ops
Kaseya offered early access to Kaseya 365 Ops to a small group of MSP partners prior to Connect. Here are some of their impressions:
“ Moving to the Kaseya IT Operations platform has been a game changer for our small business,” says Aaron Appleby, CEO of Structured Technology Solutions, an MSP in Lake Dallas, Texas.“ Not only is our team more efficient, we’ re no longer leaving any revenue on the table— not even a few dollars. With invoicing under control and cash flow steady, we finally have the freedom to reinvest in our team and grow with confidence.”
Koby Dudley, director of managed services at BECA, an MSP in Duluth, Georgia, says switching to 365 Ops“ flipped our workflow upside down— in the best way possible. A task that used to take 10 minutes now takes one. Multiply that by 10 times a day, across 15 technicians. That’ s hours reclaimed every single day. That’ s impact."
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