MSP SPOTLIGHT
The “ Secret Sauce ” That ’ s Powering Klik Solutions ’ 40 % YoY Growth
Arthur Olshansky , Founder & CEO , Klik Solutions
What Are The Top Three Business Indicators You Use To Measure Your Company , And Why ?
Company Klik Solutions
Founded 2012
Headquartered Baltimore , Maryland ( with offices in Florida , Texas , and Ukraine )
Geographic Market Mid-Atlantic
Top Growth Indicator Monthly Recurring Revenue
and Net Profit
YoY % of Growth 40 %
Founders Arthur Olshansky and Neil Konstantoulas
We have a monthly recurring revenue component of our business , and we are able to show continuous growth on MRR . Then we have the nonrecurring component of our business — projects that come out of quarterly business reviews and aligning solutions with customers ’ compliance requirements . And obviously , cash flow and profits are important . We ’ re trying to add more and more segments to our business that increase all of those . We are a sales-driven organization .
Could You Point To One Key Thing That Has Contributed To Your Success ?
We have very mature , well-thought-out processes , from sales to post-sales to support . That ’ s a great recipe for success and what has gotten us to where we are today .
What Was The Biggest Challenge You Had To Overcome In The Past Year ?
We decided to do a major shift from our previous RMM platform to Kaseya . The challenge was to limit the impact on our clients and our business . While there were a lot of nerves and stress about this process , Kaseya was very fast to remedy any hiccups . We were fortunate to have Kaseya by our side to help us through . We had no impact on customers and minimal impact on our business . Overall , we felt we were making the right move — and it has paid off .
You Also Recently Launched A Compliance-As-A-Service Offering . How Is That Helping You Grow Business ?
We feel that ’ s a big differentiator for us . A lot of MSPs are not able to have that conversation , [ but ] it ’ s in our wheelhouse having gone through our own SOC 2