perfect , you ’ re still going to know it ’ s a bot , and you ’ re going to be frustrated . You want AI to be useful without needing extra human intervention .
That ’ s the thinking behind the Cooper Intelligence Engine we ’ ve built into Kaseya . It helps you better utilize our software by giving tips on things you could do differently or capabilities you use to get better outcomes .
Cooper will actually say , “ It looks like you need to do this thing that I can do for you ” and create an interactive experience where a technician can control the AI and allow it to do the tasks . It ’ s a much more integrated approach to AI as part of the whole operational environment .
ROBIN :
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It ’ s definitely real and has applications today that are useful , but they ’ re in their infancy .
OpenAI has been in the background for the last three years but came to the forefront with Generative AI via ChatGPT , which is primarily text based .
If you look at ChatGPT , it ’ s incredibly advanced , but it ’ s still at the stage where if you ’ re using it for research or content generation , you want to be a subject matter expert to be able to fact-check the response you get and to be able to edit whatever you get back .
What Risks Do You See With This Technology ?
NADIR :
There are massive legal considerations , especially when you ’ re talking about open-source or publicly available AI technology . If you give it access to any data or systems or API that you manage or control , what does that mean for you ? What sort of ownership rights does that infer on the person whose technology you ’ re using or on your own ? Are you even entitled to use this thing the way you ’ re using it ?
Different licenses have different commercial implications . So , really understanding licensing is massively important because there ’ s a ton of risk we open ourselves up to in those sorts of situations .
ROBIN :
We ’ re starting to see researchers and professors from places like MIT suggesting putting guardrails around AI . And that ’ s interesting because when we say it ’ s real , it ’ s because of the amount of data these