Monthly Crucial Conversations April 2014 April 2014 | Page 2

Page 2

Monthly Crucial Conversations

Volume 1, Issue 1

“You either lead by example or you
don’t lead at all. It’s how you provide
the evidence that you’re personally
committed…how you make your values
tangible.”
From The Leadership Challenge, 5th Edition

"Remember

to speak up early in a candid and courteous way and to
prepare for responses that will help clarify your intentions."
Al Switzler, author of Crucial Conversations

Giving constructive feedback without making people angry requires…
…stripping away any emotional baggage from your message
…lowering their defensiveness
…learning to identify when they’ve made a “corrective leap”
…avoiding emotionally-loaded “trigger words”
…redirecting the conversation away from blame, excuses and denial
…and more…

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Take a few moments to verify your facts and stories before
solidly standing behind your perceptions, judgments, or conclusions.