FEATURE |
DUCATI AFTER SALES DIVISION |
Amtick( left) and Eugene are doing their best to offer world class services. |
a“ post-service questionnaire” programme, where a set of questions will be given to each customer after their visit to the dealership so that they can give their honest feedback on the services provided.
It is said that the set of questions will get the customers to comment about their service experience from the moment their bike is picked up, until they ride back home.
“ Through this programme, we can give our customers a sense of trust and reliability on the Ducati brand,” said Amrick, adding that a monthly“ action plan” will be executed based on customer feedback to further improve the services.“ To ensure
“ to ensure that a ducati can run at the optimal condition, owners must first familiarise themselves with their machine’ s service interval. if they don’ t send their bikes in for servicing on time, it can affect the bike’ s engine lifecycle and its performance.
Amrick
that a Ducati can run at the optimal condition, owners must first familiarise themselves with their machine’ s service interval. If they don’ t send their bikes in for servicing on time, it can affect the bike’ s engine lifecycle and its performance. Besides servicing on time, it is best that owners prevent unauthorised modifications.”
“ Unauthorised modifications on parts not only results in the bike’ s warranty becoming void, but also reduces the engine’ s life. Besides that, it is most likely that technicians outside Ducati lack the knowledge and expertise in modifying them. Therefore, it is best that a Ducati owner consults us first before modifying their motorcycles, because mishaps caused by unauthorised modifications can
also complicate the warranty claim process,” he said.
On another note, Ducati Malaysia said that it is currently recruiting after-sales staff as a part of its strategy to further expand on ability to serve customers.
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Any Ducati can be serviced at Ducati KL, regardless of where it was bought. |
For more information, call Ducati Malaysia at 03-7956 7799, log on to www. ducati. com. my, or visit Ducati Malaysia’ s social media pages at www. facebook. com / ducatimy( Facebook) or www. twitter. com / ducati _ my |