Life is good for this Multistrada with an air-conditioning service bay.
Just name the part you want. They’ re all here.
“ regardless of whether a ducati motorcycle is maintained in italy, malaysia, or any other part of the world, the quality of service provided must be equally good, as it will keep our customers worldwide equally happy.”
Eugene
D ucati Malaysia is
not just about selling state-ofthe-art motorcycles; it also puts a strong focus on providing extensive aftersales services for its customers.
According to Eugene Teo of Ducati Asia Pacific, Ducati Malaysia’ s after sales service division covers everything, from picking up faulty bikes and completing basic tasks such as tyre changes to doing a complete engine overhaul.
Teo, whose primary function at the company is to observe Ducati Malaysia’ s daily operations from time to time and develop new strategies to improve services wherever necessary, said that Ducati Malaysia’ s ultimate priority is to ensure that the quality of work provided by technicians here meet the brand’ s rigid global standards.
“ Regardless of whether a Ducati motorcycle is maintained in Italy, Malaysia, or any other part of the world, the quality of service provided must be equally good, as it will keep our customers worldwide equally happy,” said Teo.
With seven technicians that were fully trained in Italy at your service, Ducati Malaysia’ s after sales division located beside their main showroom in Naza World, Petaling Jaya, currently boasts a fully air-conditioned service area fitted with six service bays, an extensive spare parts warehouse, a tyre warehouse, an also an engine room.
Amrick Singh Randhawa, the head of Ducati Malaysia’ s after sales division said that all Ducati owners nationwide can get their bikes serviced at Ducati Malaysia, regardless of where or when they bought their Ducati. He added that all models can be serviced and maintained by Ducati Malaysia, as the technicians are well-versed with all the Ducatis available.
Amrick said with six authorised dealers available nationwide in Kota Baru, Kuantan, Penang, Johor, and Kota Kinabalu, Ducati Malaysia’ s customers are well taken care of, as they don’ t have to find their way to the headquarters in Petaling Jaya.
“ Our customers don’ t have to worry about the level of services provided at our authorised dealers as all our technicians have gone through the same high level of training, and are guaranteed to offer the same level of expertise. In fact, we even have a new batch of dealer mechanics that recently completed their training programme in Singapore in December 2012,” he added Amrick.
As an effort to boost interaction with customers and increase transparency, Ducati Malaysia announced that it will be introducing
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