Our three-year community engagement action plan
Our Community Engagement Committee is an action-oriented group of Merri Health staff across divisions .
The group is guided by a 3-year Action Plan 2021-2023 . Its purpose is to :
drive innovative improvements in our engagement strategies
develop and / or support mechanisms to increase the level and quality of consumer and community participation across Merri Health
What did we achieve ? 84 % of target actions completed or on track
32 staff attended tailored training on ‘ gathering consumer insights ’ and ‘ client journey mapping ’ delivered in partnership with Impacto Consulting ,
Community Engagement dedicated training module completed , ready for launch in 23-24
Awareness Calendar marking important cultural , religious , and social awareness dates developed and shared with all staff
Where can we improve ?
transitioning to new committee members took longer than planned , resulting in delays for progressing some action items
What ’ s next ?
launching the Community Engagement training Learning Management module
developing a yearly community of practice for staff to share resources and learnings
Involving consumers as partners in decision-making about their healthcare and treatment leads to more effective health services , and improved health outcomes .
Father and son at Craigieburn Festival .
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