Improving our IT and systems
This year the IT team has continued to focus on re-platforming or refreshing legacy technology and improving corporate systems , infrastructure and information security . This is a multi-year project with many moving parts to help improve functionality and reduce risk .
We ’ ve also continued to develop our IT team , processes and systems , started working on a new IT Strategy to guide our work going forward and supported Merri Health ’ s business as usual technology needs .
What did we achieve ?
implemented MS Teams voice , video and chat for all staff to improve collaborative working and video-conferencing
increased data security , completing significant system improvements to our policies and controls
built resilience and improved business continuity by refreshing parts of our core infrastructure and networks
Where can we improve ?
we ’ re limited by our legacy systems , so we ’ re working to replace them
we ’ ve struggled to fill team vacancies , but have been able to rely on partners and service providers to progress and meet day-to-day demands
What ’ s next ? finalising our new IT strategy
continuing the transformation work we ’ ve started – moving from scoping and planning into delivery and implementation of some major re-platforming projects and starting work on others
responding to emerging opportunities and events
continuing to uplift our information security maturity
improving the collaboration tools we provide for our teams
refining our day-to-day operations and support to better serve our consumers
improving quality and efficiency through automation
Efficient systems , resource use and spaces
Merri ’ s infrastructure and facilities are diverse and evolving . They include management of nine sites and 46 fleet vehicles . Following a strategic review of our facilities last year , a key priority this year was implementing a plan to enhance and be more efficient with our spaces .
We supported multiple improvements of our spaces at sites and addressed service locations to ensure our facilities are fit for purpose . Improving our processes and resource use was also a focus . We also commenced discussions and planning to be part of the Coburg Health Precinct – an exciting state-of-the-art health hub to be developed in the North .
What did we achieve ? 20 % reduction in our vehicle fleet following a review of use ; reducing our environmental footprint and creating savings that can be redirected to services
expanded aged care support in Mernda , via partnership with the City of Whittlesea ’ s new Social Support Centre
strengthened local community partnerships to maintain strong referral pathways , including :
– renewed agreements with DPV Health to continue providing Family Violence services through The Orange Door at our Vic Place site
– expanded our partnerships with the Brotherhood of St . Laurence and their NDIS Support Coordination team for people 0 – 65 years
developed two factsheets for staff to streamline support and aid efficiency
20 Our Performance