BUSINESS SUPPORT SERVICES
Robust business support services ensure we are agile , adaptive to change ; and support our sustainable growth and exceptional service delivery .
Human resources
Human resources are critical to our operations . This year , supporting the development , health and wellbeing of our employees remained a key priority . We introduced a new leadership development framework and invested in dedicated leadership training .
Continuing to evolve our culture and employee offering to attract and retain skilled staff in the competitive market was also a focus . We developed our Employee Value Proposition , introduced sector-leading leave and undertook a project to identify what and how we collect staff diversity information to ensure we are appropriately engaging and supporting our workforce .
What did we achieve ?
launched Wellbeing @ Merri Strategic Action Plan to provide a holistic , proactive approach to employee mental health and wellbeing
updated and launched our Employee Value Proposition across our website after completing a review
added a new Learning Experience Advisor to facilitate inhouse training introduced a centralised learning experience function , leadership development framework and best practice approach to developing our workforce
invested in leadership training for 50 frontline people leaders and 30 senior leaders
introduced Gender Affirmation Transition Support Leave and expanded Cultural and Ceremonial Leave , including substitution of public holidays
Where can we improve ?
Human Resources system limitations are creating additional work for HR and people leaders in the organisation . To overcome this , we are looking at a new system for all HR related functions
workforce shortages , particularly for our clinical staff are continuing to be a challenge . To overcome this , we are looking at our attraction for new employees , and how to best utilise Full-Time Equivalent ( FTE ) across different functions
What ’ s next ?
sourcing a new Human Resources Information System to allow more autonomy for people leaders to manage their staff needs continuing our focus on data security
launching a new employee wellness platform to support employees ’ mental health and wellbeing in a way that works for them
overhauling position descriptions , performance management and employee induction to create a better employee experience
Sector-leading leave
As an Employer of Choice , being responsive to our diverse employees is a priority to attract and retain a great workforce . As recruiting becomes even more difficult , we ’ re continuing to adapt and evolve .
This year we have expanded our leave provisions to ensure we are providing an inclusive , respectful , flexible , and safe working environment including :
Substituting Public Holidays
Gender Affirmation Transition Support Leave
Cultural and Ceremonial Leave
Be Merri All Staff Forum .
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