cause he thinks he was not firm This line of thought is the beginenough.
ning of a warfare that you will
not win simply because 'the cus3) He is just plainly arrogant and tomer is always……… (Yes you
got it) Right!'
proud, nothing more.
Whatever the case may be, you
are at an advantage because you
know his emotional state (arrogance and pride) and you know
what people like that want? They
want recognition and special
treatment; they love to be treated
as priority and nothing else matters at that moment except them.
As an Emotionally Intelligent
person that you are, you recognize the emotion and you know
what he needs.
However, you can use it to your
advantage by borrowing the golden rule, “do unto others what you
will have them do unto you” and
everything will work out better
than great and as coincidental as
it may be, you are the best person
to take good care of the client because you understand him.
To wrap this up, your priority
should be your customers/clients
because, like disciples, they take
your gospel everywhere - good
With these tools you can swing or bad - and trust me, it spreads
the client in your favor and will faster than advertisements.
most likely get more out of him.
You also need to recognize your A good recommendation guaremotions and not let them con- antee’s you a client faster than
flict with your client's to remain a billboard will. And you know
at an advantage.
how fast bad news travels…
Let's just assume you are an arrogant person (hey! You are not. It's
just an example) and the client
we are discussing chooses your
desk as his display portal (DP), if
you do not recognize your emotion and put it to check on time,
you will most likely react negatively because you understand
perfectly what kind of person he
is and possibly harbor thoughts
like 'what does he think he is? I
know his type and I can handle
him'.
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