Market Research Future Contact Center Analytics Market 3 | Page 2

Key Players
The key players in the global contact center analytics market include Cisco Systems, Inc. (US), Verint
Systems Inc. (US), Genpact Limited (Bermuda), Genesys (US), 8X8 Inc. (US), Mitel Networks
Corporation (Canada), Oracle Corporation (US), SAP SE (Germany), NICE Ltd. (Israel), Five9, Inc. (US),
Enghouse Interactive (US), Servion Global Solutions (India) and CallMiner (US) among others.
Regional Analysis
Regionally, North-America accounted for the largest market share, increased adoption of new
technological solutions, regional growth of the customer experience management and increasing
customer expectations, hub for industries with large operation base and customer contact centers
and increasing adoption of of cloud-based analytics solutions across various industries.
Segments
For the purpose of this study, Market Research Future has segmented the market of contact center
market into component, deployment, organization size, application, end-users and region.
Component
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Software
Solutions
Deployment
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On-premises
On-demand
Organization Size
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Small
Medium
Large
Application
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Workforce Optimization
Risk Management
Customer Experience Management
Real-time Monitoring
Others
End-users