Market Research Future Contact Center Analytics Market 3

Global Contact Center Analytics Market Research Report-
Forecast 2023
Market Research Future published a research report on “Global Contact Center Analytics Market
Research Report- Forecast 2023” – Market Analysis, Scope, Stake, Progress, Trends and Forecast to
2023.
Market Scenario:
Contact center analytics are mostly used to measure the performance of customer service
representatives individually as well as in whole. The analytics are used to understand the overall
approach of customer relationship management in a proper manner. They are generally used by the
call centers to evaluate interactions and identify the gap so that proper corrections can be done. The
call center analytics helps organizations to overcome everyday challenges.
The factors contributing to the growth of the Contact Center Analytics Market are increasing
demand for improved customer experience management solutions, enables companies to gain
crucial insights to enhance customer experience and proliferation of cloud computing. Furthermore,
factors such as increasing demand for various analytical solutions and the growing compliance
requirements are expected to boost the growth of the contact center analytics market over the
forecast period, 2017-2023.
Also, over the next few years contact centers improving the multichannel and cross channel
customer experience. The customers use various different methods such as emails, voice chat, and
web chat among others.
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Geographically, North America accounted for the largest market share in the global contact center
analytics market, whereas Asia-Pacific is expected to grow at a fast pace over the forecast period,
2017-2023.
The global customer experience management market is expected to reach approximately USD 1.5
billion by the end of 2023 with 16% CAGR during forecast period 2017-2023.