M6_P1_EN M6_P1_EN | Page 23

Part 1: Getting Ready for Negotiations Phase 4: Beginning of the business relation Recommendations for the customer manager:  Always respond to communications on time.  Be available 24/7.  Be precise and strict when shipping products.  Comply with the quality and quantity established.  Ship your products on time.  If you have any problem, notify it on time.  Invite your client to visit your facilities.  Make sure the customer always has promotional material and has updated information about your company and its products.  Visit your client regularly, at the beginning of the relationship at least 3 visits a year.  Ensure compliance with the agreements.  Post-sale tracking is the basis for future orders. Export Platforms | Module 6: Making the Sale 20/11/2019 | 23