Luxury Hoteliers Magazine 3rd Quarter 2019 | Page 8

HOW HAVE YOU MOTIVATED YOUR STAFF TO STAND BEHIND THE BRAND SO ENTHUSIASTICALLY? Through our family culture, conversation and collaboration. We consider our team members our family, we trust and empower them to create personalized experiences that last a lifetime. Recognizing and rewarding our team members remains a foundation for our success. We have leadership standards that inspire such as believe nothing is impossible and be uncomfortable with imperfection and do something immediately to correct it. We also provide the resources to free up 8 ILHA