Waldorf Astoria Hotels & Resorts
has always represented worldly
sophistication and unparalleled service.
We deliver that to our guests in three
ways: True Waldorf Service, residing
in Inspirational Environments and
delivering Authentic Moments.
For Conrad, it’s always been about
offering guests a World of Style,
Intuitive Service and Infinite
Connections in gateway cities and
exclusive leisure destinations around the
world.
While technology has allowed us to
enhance these tenets, our approach
remains rooted in the things we’ve built
our foundations on from day one. That
authenticity has allowed us to become
the destinations of choice for today’s
modern, sophisticated travelers.
In your opinion, how has technology
played a role in Waldorf Astoria and
Conrad improving guest service?
Technology has allowed Waldorf Astoria
and Conrad to improve guest service by
optimizing what today’s luxury travelers
covet most – time and memorable
experiences. At Waldorf Astoria, before
our guests arrive, a connection is made
via email introducing them to True
Waldorf Service and their Personal
Concierge. It is at this point we work
with our guests to customize their
stay with us. Whether that’s setting up
airport transfers, dinner reservations
or booking any of our Unforgettable
Experiences packages, we plant the
seeds for a memorable experience.
At Conrad, it’s all about ‘smart luxury.’
With our Conrad Concierge mobile
app, we reinforce our commitment to
technology and enhance guest service
by allowing guests to customize their
stay with us all from the convenience
of their mobile device. Whether
that’s accessing StayInspired.com
where they can find our Conrad 1/3/5
hour itineraries or simply seeking a
recommendation for an off-the-beaten
path Ramen restaurant, these intuitive
tools speak to what today’s luxury
travelers are seeking and that resonates
with our guests.
What’s next for Waldorf Astoria and
Conrad?
The future for both Waldorf Astoria and
Conrad is clear. Our mission is to be
the fastest growing and most innovative
luxury hotel brands in the industry.
Waldorf Astoria’s current portfolio
consists of 26 gateway cities including
Amsterdam, Beijing, Chicago, Dubai,
Jerusalem, Ras al-Khaimah and
Shanghai. The brand’s 2016 to 2017
pipeline includes openings in key
destinations such as Bali, Bangkok,
Beverly Hills and Chengdu.
Conrad currently has 26 properties on
five continents. We are focusing our
development efforts in both strong and
emerging markets with openings in the
next few years slated for Chicago, Fort
Lauderdale, San Luis Potosi, Xiamen
and Guangzhou.
ILHA 9