bed linen to be changed frequently . Still , now you can see that more and more guests choose not to have their room made up . It ’ s not because of the cost , but because people are more conscious of the environmental impact and realise the effects of climate change – especially in places like the Maldives .
How do hoteliers meet their guests where they are and still surprise and delight ?
Our sophisticated and well-travelled guests come with a set of expectations that develop constantly , something that delights them on their first stay will be expected on their next . As such our teams are passionate about meeting these expectations but then constantly exceeding them . At Lutetia , for example , should you leave your car with the doormen not only
will it be returned to you cleaned , but even with its oil checked and a note left . At Café Royal you will be greeted by name not just by the receptionist , but by the concierge , the spa team and so on , every step of the journey must feel both familiar and friendly and professionally luxurious . We are creating a problem for ourselves in our success of course , with every visit our guests become harder and harder to please , but this is a problem we are proud to manage !
What trends are you seeing as travel returns ?
For many years , guests were looking for similarities in travel , wanting comfort security , and would often turn to familiar brands such as Hilton , Four Seasons etc ., to offer this comfort worldwide .
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