CONTENTS
Luxury Hoteliers magazine is a
collaborative venture with the
International Luxury Hotel Association’s
dynamic community of hospitality
professionals interested in sharing their
incredible knowledge of trends, industry
intelligence and inspiration.
06
EDITOR: SHARON HIRSCHOWITZ
Hospitality & Travel Industry Group
/luxuryhotelassociation
@luxuryhotelorg
@luxuryhotelassociation
COVID-19
An overview
38
SPOTLIGHT ON
Martin R. Smura
Chief Executive Officer, Kempinski Hotels
Expansion plans into 2022 and believing in
the Kempinski brand promise
50
SPOTLIGHT ON
Sally Baughen
General Manager, Six Senses Bhutan
Taking sustainability to its core across all
elements from design to energy saving and
guest experience
72
SPOTLIGHT ON
Jake Kheel
Vice President, Grupo Puntacana
How Puntacana Resort & Club in the
Dominican Republic is the laboratory for
making the world a better place
98
SPOTLIGHT ON
Michael O’Donohue
General Manager, Pendry San
Diego
Opening an award-winning hotel,
challenges, staff recognition and
F&B offerings
10
Interview: Romy Bhojwani
Head of Hospitality Asset
Management, Brookfield
14
Checking in with hoteliers
around the globe
Challenges they are facing and
the road ahead
18
Hotel Heroes
A snapshot of how hotels are
keeping engaged with their
guests & team during the
pandemic
4
ILHA