1. PUT FEEDBACK INTO PRACTICE
Even if a guest loves your hotel, they might have some suggestions to make their
stay even better in the future. Take this type of feedback seriously and enact as
many of the suggested changes as possible. For example, if your return guests
say they’re unhappy with the amount of time it takes to check in, consider adding
a mobile service for doing so. And, when you’ve made such additions, be sure to
publicize it, so your clients know. They’ll also be pleased to know how seriously you
take their opinions.