CONTENTS
Luxury Hoteliers
magazine is a
collaborative
venture with the
International Luxury
Hotel Association’s
dynamic community
of hospitality
professionals
interested in sharing
their incredible
knowledge of trends,
industry intelligence
and inspiration.
14
06
10
SPOTLIGHT ON
Peter Fulton, Group President EAME,
SW Asia, Hyatt International,
SPOTLIGHT ON
Kristie Goshow, SVP,
Commercial, Viceroy
Engagement Engineer meets tech guru, Kristie talks knowledgebased engagement and creating compelling stories
20
on staying relevant, listening to guests, and
a preview of his talk on Food and Beverage
trends in Luxury Hotels at the ILHA Summit
in Athens, Greece
24
SPOTLIGHT ON
Christian Renz, VP Sales &
Marketing, Rocco Forte Hotels
SPOTLIGHT ON
George Aguel, President and
CEO, Visit Orlando
SPOTLIGHT ON
Kirk Nix, Founder and Lead of
KNA Design Firm
Thoughts on Airbnb, bespoke
service and Sir Rocco’s daughter,
Irene’s wellness initiatives
Winner of the Albert E.Koehl
lifetime Achievement Award for
Hospitality Marketing
More from the creative force
behind projects like The Villas
at Caesar’s, The Venetion, The
Leela Palace in New Delhi and
the historic Claremont Hotel in
Berkley
30
ABOUT
Hospitality News from Around
the World
4 ILHA
32
Can a Hotel ask a Difficult
Guest not to Return?
Are guests protected under
the law? Tara Lattomus of
Eckert Seamans, deciphers
where you stand and what steps
you can take to avoid negative
ramifications.
36
Cocktail Craft
Whether it’s vintage reinvented
or hipster mixologist
concoctions, cocktail hour
is making a come-back.
InterContinental Hotels
highlight their trending cocktails
in Europe.
28
SPOTLIGHT ON
Leon Larkin, Founder &
President of the International
Association of Hotel
General Managers
tells us about their recent launch
and their first Annual World
Congress in Dubai early next
year
38
Five Essential Strategies for
Converting an OTA Guest into
a Loyal & Directly Engaged One
Marketing authority, James
Geneau of Benbria, shares the
different faces of OTA Guests and
how to engage them onsite while
making the experience unique